Refund policy

Return or Exchange Policy 

We have a 7-day return and exchange policy, which means you have 7 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging, including the brown shipping mailer (if not, it should be bubble wrapped), as it is required to protect the product during transit.

Any accessories received with the order must also be included.

Items showing signs of use, damage, wear, or returned without the original packaging (including the brown mailer) will not be eligible for return or exchange.

A shipping charge of ₹199 per package must be borne by the customer for return and exchanges.

Once we receive your returned phone case, it will undergo a quality inspection. If it passes our quality check, and the ₹199 per package exchange fee has been paid, your replacement case will be shipped

To start a return or exchange, you can contact us at support@kioko.in. 

For orders placed using Cash on Delivery (COD), the COD handling charges are non-refundable in case of a return or exchange.

Damages and Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please make sure to have an unboxing video in case of transit damages.

Refunds

A shipping charge of ₹199 per package will be deducted from the refund amount.

For orders placed using Cash on Delivery (COD), the COD handling charges are non-refundable and will not be refunded in case of a return. 

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and reflect the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@kioko.in.